McMillan & Company Professional Organizing
                    Solutions to Organize your Time, Space, Paperwork and Life since 1984                       

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FAQ's - Frequently Asked Questions

 

FAQ's
 
HOW
About Our
SERVICES AND POLICIES

Donna D. McMillan, owner

 
HOW
 

 
Dear Organizer ...
I want to hire an experienced professional organizer ...
 
How long has your Professional Organizing company been in business officially?
Since 1984 -- we are one of the "pioneers" in this unique industry.

What is your professional background - training and experience?
Education - Business, Home Economics and Sales
Work - 20 yrs in corporate arena - insurance & claims, property management, and sales
P.O. Industry - hands-on experience plus many years of training seminars, workshops, etc
Continuing Education - includes courses offered through the National Association of Professional Organizers (NAPO) and National Study Group on Chronic Disorganization (NSGCD).  Earned NSGCD Certificate of Study in Chronic Disorganization May 2005.

Does your company help corporations, small companies and residential clients?
Yes we do. We also work with Seniors, Students and ADD clients.

What specific services do you provide?
Hands-on organizing in all rooms and storage areas
Consultations, Coaching, Workshops & Seminars
Needs assessment, procedure evaluations, space planning
Time management, goal setting/planning, project management
Paper management, filing systems, records retention
Relocation coordination, organizing (before, during & after a move) & unpacking
For details, please go to ... www.organizer4me.com/services.htm

Do you organize without clients being present or require them to be involved during appointments?
The best way we can serve each client, teach techniques, and create "personalized" systems is when they participate in the process.

Do you personally work with clients, bring assistants, or send associate organizers?
Yes, all of the above -- whatever matches the needs of our clients.

Do you provide an Agreement defining specific services and fees?
Yes, one will be sent for your signature to reserve your first appointment date.

What guarantee is offered by your company?
Confidentiality is guaranteed in written Agreement signed with every client.

How do you charge for on-site hands-on Organizing Services? Minimum hours?
Hourly -- different rates for various services -- all are shown on Services Agreement
First appointment is 5-hour minimum -- Follow-ups are 4-hour minimum
Free phone consultation (½-hour) offered after first hands-on session

I know I can do my own organizing, but would benefit from your advice and tips. Do you offer Consultations without hands-on organizing? Minimum hours?
Yes, these information-packed sessions (on-site or by phone) are a 2-hour minimum.

Do you charge for travel time or mileage to drive to client’s office or home?
For hands-on appointments (4 hours or more), we do not charge to travel within one-hour from our WLA office. Charges may apply for further distance and for two-hour consultations.

Are there other service fees?
Yes, for cancellations (less than 48 hours), NSF checks, parking at client’s site & any/all travel expenses.

Does your company accept credit cards?
Yes, Visa and Mastercard.

How do I know what organizing supplies I need to buy before appointments?
We recommend products for you to have on hand. Also, we will shop for you for a fee.

Can you refer additional services by various reputable professionals?
Yes, we have extensive resources available for our clients.

Will you provide references or testimonials from previous or current clients?
Yes, to see clients’ testimonials, go to ... www.organizer4me.com/clients.htm

Is your company licensed and insured?
Yes, our company has a business license, resale license and business liability coverage.

Do you also present Seminars and Workshops to companies and organizations?
Yes, we've offered these services for many years ... www.organizer4me.com/workshops.htm

Are you a member of the National Association of Professional Organizers? How active?
Since 1991, active locally & nationally, including Past President of NAPO-LA (two terms), NAPO National Board of Directors, National Golden Circle Chair 2000-2005, plus countless events and committee activities. 

For Professional Profile, click here

 

How To Choose The Right Professional Organizer ... click here

copyright © Donna D. McMillan. All rights reserved.
310-391-7392 ~~
www.organizer4me.com
 
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We'll help you solve the puzzle ...
"Organizing is a 'process' ... it's not a one-day project."©
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What are Specialties of an Organizer? Who Hires a Professional Organizer?
Why Do You Want To Be Organized? How Will An Organizer Help Me?
Why Do You Need A Home Inventory? What can we do for you?
 
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